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Items will be automatically accepted for replacement or credit for any of the following reasons:
*Damaged and defective item claims must be reported immediately to both us at Contact Us and to the shipping carrier within 48 hours of delivery to qualify for replacement or credit. You must keep the damaged packaging for possible inspection.
Sheet Music Returns
Since sheet music is under copyright, all returns will be for store credit only minus a $5.00 processing fee. Sheet music must be mailed in a sturdy package to prevent bending.
Accessory returns of less than $50.00 will be for store credit only minus a $5.00 processing fee.
Returns larger than $50.00 have 2 options:
We suggest that you insure the package in case of loss or damage. The customer is responsible for the package until it is safely received by Jeanne, Inc.
Once a return is authorized, the customer must take all necessary precautions to guarantee the prompt and safe delivery of the item being returned. We cannot issue a replacement or credit if the return is not received. After receipt and inspection of the return, a credit will be issued within a maximum of 10 days.
For more information, Contact UsLost or stolen shipments
If USPS or UPS tracking confirms that your order was delivered, and you are not in receipt of it, we recommend that you first contact your local Post Office or UPS where it is possibly being held for you.
If USPS or UPS tracking confirms an order has been delivered, and you are not in receipt of it, then any dispute you have must be addressed with USPS or UPS directly. Delivery is assumed and designated as such by Jeanne, Inc. and the customer to be complete when confirmed as delivered by the USPS or UPS tracking system. Customers assume all risks and responsibility for the safety of a shipment upon delivery. Jeanne, Inc. cannot be responsible for theft or loss of delivered goods, and assumes no such liability.
Mail theft and mail fraud (i.e.: the false reporting of stolen or unreceived mail) are federal crimes. We are happy to assist USPS and UPS authorities and our customers by providing any documentation that may be helpful in reporting and/or recovering a lost shipment.Misaddressed shipments